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Terms & Conditions

(Last modified April, 2024)

These terms and conditions govern the use of Fenice7 online ordering service for both in-store collection and deliveries. By placing an order through our website, you agree to adhere to these terms and conditions.

1. Ordering Process:

  • Orders can be placed through our website for both in-store collection and delivery.
  • You must provide accurate and complete information when placing an order.
  • We reserve the right to refuse or cancel an order for any reason, including product unavailability or inaccuracies in pricing.

2. Payment:

  • Payment must be made in South African Rand (ZAR) at the time of placing the order.
  • Accepted payment methods include credit/debit cards and other specified methods as indicated on our website.
  • Prices are displayed in ZAR and are subject to change without prior notice.

3. Collection:

  • For in-store collection, orders must be picked up at the designated time slot chosen during the ordering process.
  • You are responsible for collecting your order within the specified time frame.
  • Late collection may result in compromised food quality, and we shall not be held liable for such instances.

4. Delivery:

  • Orders above R700 qualify for free delivery.
  • For orders under R700, a delivery fee of R30 will be charged for deliveries within a 15KM radius.
  • Delivery fees for distances exceeding 15KM will be calculated based on the distance and displayed during the ordering process.

5. Cancellations and Refunds:

  • Cancellations are permitted up to 24 hours before the scheduled collection or delivery time.
  • Refunds for cancelled orders will be processed within 7 business days.
  • No refunds will be issued for cancellations made within 24 hours of the scheduled collection or delivery time.

6. Quality and Liability:

  • We maintain high-quality standards for our products.
  • However, we do not guarantee suitability for specific dietary requirements or allergies.
  • We shall not be liable for any allergic reactions or health issues resulting from the consumption of our products.

7. Modifications:

  • We reserve the right to modify or discontinue any product or service offered on our website without prior notice.
  • Prices, descriptions, and availability of items are subject to change without notice.

8. Privacy:

  • Your privacy is important to us, and we handle your personal information in accordance with our Privacy Policy.

9. Governing Law:

  • These terms and conditions shall be governed by and construed in accordance with the laws of South Africa.
  • Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the South African courts.

10. Contact Information:

  • For any inquiries or assistance regarding your order, please contact us at info@fenice7.co.za – +27‎ 068 641 1403 – 2 Quintin Brand St, Persequor, Pretoria, 0020

By placing an order with Fenice7, you acknowledge that you have read, understood, and agreed to these terms and conditions

(Last modified April, 2024)

These terms and conditions govern the use of Fenice7 online ordering service for in-store collection. By placing an order through our website, you agree to adhere to these terms and conditions.

1. Ordering Process:

  • Orders can be placed through our website for in-store collection.
  • You must provide accurate and complete information when placing an order.
  • We reserve the right to refuse or cancel an order for any reason, including product unavailability or inaccuracies in pricing.

2. Payment:

  • Payment must be made in South African Rand (ZAR) at the time of placing the order.
  • Accepted payment methods include credit/debit cards and other specified methods as indicated on our website.
  • Prices are displayed in ZAR and are subject to change without prior notice.

3. Collection:

  • For in-store collection, orders must be picked up at the designated time slot chosen during the ordering process.
  • You are responsible for collecting your order within the specified time frame.
  • Late collection may result in compromised food quality, and we shall not be held liable for such instances.

4. Cancellations and Refunds:

  • Cancellations are permitted up to 24 hours before the scheduled collection time.
  • Refunds for cancelled orders will be processed within 7 business days.
  • No refunds will be issued for cancellations made within 24 hours of the scheduled collection time.

5. Quality and Liability:

  • We maintain high-quality standards for our products.
  • However, we do not guarantee suitability for specific dietary requirements or allergies.
  • We shall not be liable for any allergic reactions or health issues resulting from the consumption of our products.

6. Modifications:

  • We reserve the right to modify or discontinue any product or service offered on our website without prior notice.
  • Prices, descriptions, and availability of items are subject to change without notice.

7. Privacy:

  • Your privacy is important to us, and we handle your personal information in accordance with our Privacy Policy.

8. Governing Law:

  • These terms and conditions shall be governed by and construed in accordance with the laws of South Africa.
  • Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the South African courts.

9. Contact Information:

  • For any inquiries or assistance regarding your order, please contact us at info@fenice7.co.za – +27‎ 068 641 1403 – 2 Quintin Brand St, Persequor, Pretoria, 0020

By placing an order with Fenice7, you acknowledge that you have read, understood, and agreed to these terms and conditions