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Frequently Asked Questions

We use a third party payment gateway called PayFast. It is a well-known and secure a payment gateway in South Africa, giving you peace of mind when doing online payments.

The cut off time to submit your daily order is 11:00 AM. Orders submitted before this time will be processed for same-day delivery. You can expect your order to be delivered by 5:00 PM on the same day.

If you have any further questions or concerns regarding your order delivery, feel free to contact us at orders@fenice7.co.za for assistance.

Yes, you can opt for in-store collection when checking out. All orders for collection must be submitted before 11:00 AM. You can then collect your order on the same day between 4:00 PM and 5:00 PM.

Orders for collection can be picked up at Fenice Caffe located at 2 Quintin Brand St, Persequor Technopark, Pretoria, 0020.

We deliver within Persequor Park, Pretoria, 0020 with a 5km radius. Deliveries within this radius incur a flat fee of R20 per delivery. For distances greater than 15km, delivery charges will be calculated per order. We strive to keep our delivery costs as low as possible while ensuring efficient service

All product are made on a premises that uses dairy, gluten, egg, soya and nuts.

Select items from the Shop page. Choose the size of the item (for the appropriate amount of people) then click Add to Cart. Once you are done shopping, click the Cart icon on the menu to checkout. Follow the instructions on the screen to fill in your delivery details and make the payment. You will see a Thank you message once your payment has been successful and receive a confirmation email. 

We use third party payment gateways called PayFast and Ozow. They are well-known and secure payment gateways in South Africa, giving you peace of mind when doing online payments.

The cut off time to submit your daily order is 11:00 AM. Orders submitted before this time will be processed for same-day delivery. You can expect your order to be delivered by 5:00 PM on the same day.

If you have any further questions or concerns regarding your order delivery, feel free to contact us at orders@fenice7.co.za for assistance.

Yes, you can opt for in-store collection when checking out. All orders for collection must be submitted before 12:00 pM. You can then collect your order on the same day between 3:30 PM and 4:30 PM.

Orders for collection can be picked up at Fenice Caffe located at 2 Quintin Brand St, Persequor Technopark, Pretoria, 0020 Or at our other pickup locations: 

Local pickup – Klipkouers (Route 21)

Local pickup – Furrow Rd, Equestria, Pretoria (Weeping Willow)

Local pickup – 9 Sneeuberg, Equestria Estate

We deliver within Persequor Park, Pretoria, 0020 with a 5km radius. Deliveries within this radius incur a flat fee of R20 per delivery. We strive to keep our delivery costs as low as possible while ensuring efficient service.

All product are made on a premises that uses dairy, gluten, egg, soya and nuts.

Select items from the Shop page. Choose the size of the item (for the appropriate amount of people) then click Add to Cart. Once you are done shopping, click the Cart icon on the menu to checkout. Follow the instructions on the screen to fill in your delivery details and make the payment. You will see a Thank you message once your payment has been successful and receive a confirmation email. 

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