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Cancellation and Refund Policy

  • (Last modified April, 2024)

At Fenice7, we strive to provide our customers with the highest quality food and service. We understand that occasionally situations may arise where you need to cancel an order or request a refund. Please review our refund policy outlined below:

  1. Cancellation Policy:
    • Orders can be cancelled without any charge if the cancellation is made before the order has been processed by the restaurant. Once the order has been processed, cancellation may not be possible.
    • To cancel an order, please contact our orders support team immediately with your order details. We will do our best to accommodate your request.
  2. Refund Policy:
    • Refunds may be issued under the following circumstances:
      • If Fenice7 is unable to fulfil your order due to reasons such as unavailability of ingredients or unforeseen circumstances.
      • If there is an error in your order, such as receiving the wrong items or items not meeting our quality standards.
      • If your order is significantly delayed 5 hours beyond the estimated delivery time.
    • Refunds will be issued to the original payment method used for the order.
    • Refunds may take 3-5 business days to reflect in your account, depending on your bank or payment provider.
  3. Refund Process:
    • To request a refund, please contact our orders support team within 24 hours of receiving your order. Provide your order details and a brief explanation of the issue.
    • Our orders support team will review your request and may require additional information or evidence to process the refund.
    • Once approved, we will initiate the refund process and notify you via email.
  1. Non-Refundable Items:
    • Certain items may not be eligible for refunds, such as promotional or discounted items.
    • Any delivery fees or service charges are non-refundable unless the refund is due to an error on our part.
  2. Exceptions:
    • In exceptional cases where there are extenuating circumstances not covered by our general Terms and Conditions, we reserve the right to make exceptions at our discretion.
  3. Contact Us:
    • If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our support team at Info@fenice7.co.za  | +27‎ 068 641 1403 | 2 Quintin Brand St, Persequor, Pretoria, 0020.
 

Fenice7 reserves the right to update or modify this refund policy at any time without prior notice. It is recommended to review this policy periodically for any changes or updates

  • (Last modified April, 2024)

At Fenice7, we strive to provide our customers with the highest quality food and service. We understand that occasionally situations may arise where you need to cancel an order or request a refund. Please review our refund policy outlined below:

  1. Cancellation Policy:
    • Orders can be cancelled without any charge if the cancellation is made before the order has been processed by the restaurant. Once the order has been processed, cancellation may not be possible.
    • To cancel an order, please contact our orders support team immediately with your order details. We will do our best to accommodate your request.
  2. Refund Policy:
    • Refunds may be issued under the following circumstances:
      • If Fenice7 is unable to fulfil your order due to reasons such as unavailability of ingredients or unforeseen circumstances.
      • If there is an error in your order, such as receiving the wrong items or items not meeting our quality standards.
    • Refunds will be issued to the original payment method used for the order.
    • Refunds may take 3-5 business days to reflect in your account, depending on your bank or payment provider.
  3. Refund Process:
    • To request a refund, please contact our orders support team within 24 hours of receiving your order. Provide your order details and a brief explanation of the issue.
    • Our orders support team will review your request and may require additional information or evidence to process the refund.
    • Once approved, we will initiate the refund process and notify you via email.
  1. Non-Refundable Items:
    • Certain items may not be eligible for refunds, such as promotional or discounted items.
    • Any fees or service charges are non-refundable unless the refund is due to an error on our part.
  2. Exceptions:
    • In exceptional cases where there are extenuating circumstances not covered by our general Terms and Conditions, we reserve the right to make exceptions at our discretion.
  3. Contact Us:
    • If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our support team at Info@fenice7.co.za  | +27‎ 068 641 1403 | 2 Quintin Brand St, Persequor, Pretoria, 0020.
 

Fenice7 reserves the right to update or modify this refund policy at any time without prior notice. It is recommended to review this policy periodically for any changes or updates